05 Nov Need a point of difference? Think like an individual.
When your product or service is pretty much the same as your competitors it makes it tough to stand out in the marketplace. As every marketer knows, ideally you should have a point of difference. To create one, savvy companies are turning to an individualization approach.
What is individualization?
Individualization is a growing trend that allows companies to meet the personal needs and tastes of individual consumers. Basically it gives customers the opportunity to feel like an individual by providing them with a customized product or experience.
How can individualization be achieved?
Individualization can be achieved in a variety of ways. A German drugstore has created a smartphone app that lets customers order personal care products with customized labels. Zappos, the online clothing retailer, is doing it another way. Send an Instagram selfie into Zappos, and they’ll have a stylist review your pic and provide you with individualized fashion tips, free of charge. Want to know how your room will look? At Lowe’s you can enter paint colours, fixtures and finishes into an iPad and then step into a holographic room to see how your personal space will look before you buy.
To get the complete story of how these retailers are leveraging the power of individualization to impact their sales and brand loyalty, I recommend you read the article “4 brands engaging consumers through individualization”.
Photo credit: flazingo_photos